The City of Cape Town has once again appealed to residents to be aware of scammers during the Covid-19 pandemic posing as City officials wanting to do routine work at their residences.
If staff need access to a property, residents must insist on City staff cards at the very least.
The only electricity services that continue are first line responses to network faults and breakdowns. Repairs that are imperative from a safety perspective are being prioritised and repairs on street lights are being done only if, after an assessment, it is deemed a safety risk for the community or electricity staff.
Water and sanitation services continue as an essential service, however, meter reading has been suspended for the period of the lockdown and affected residents will receive estimated accounts, based on their historical consumption.
All municipal workers and contractors must carry a work order number specific to that dwelling and a City-issued
identification card. Residents should ask to check the official identification card before allowing anyone into their home.
The identification card must display the City logo, the name and surname of the staff member or mandated contractor, and must contain an embedded photo of the staff member or mandated contractor. Residents are not to allow anyone onto their premises until they have looked at the card and verified these details.
Any suspicious behaviour can be reported to the City’s law enforcement agencies or the City’s Fraud Hotline on 0800 323 130 or to the South African Police Service.
For faults and emergencies or to report suspicious behaviour, send an SMS to 31220, or email firstname.lastname@example.org or email@example.com
To check the credentials of someone purporting to be working in water and sanitation services, email firstname.lastname@example.org or SMS 31373 or call 0860 103 089.
Residents can still submit water service requests such as burst mains, no water at a property, stolen meter, water quality complaints, sewer blockages or overflows, pump station faults or overflows, servicing of septic tanks, missing or stolen manhole covers and electricity meter readings.
No on site meter readings are being done.
Billings will be based on estimations done over the lockdown period compared to the usage over the same period in 2019. After the lockdown period, normal billing procedures will resume.
To submit your own electricity reading, register on www.capetown.gov.za/Cityconnect or send a photo of the meter reading by email to Electricity.MeterReading@capetown.gov.za or call 021 444 6286/8432/8478/1554 or 0860 103 089.
The City has also suspended water restrictions due to municipal debt.
For the reconnection of water, call 0860 103 089 and elect option 2 to make a temporary payment arrangement that will be valid until the end of June 2020.