Poor service at traffic department

Chris Wren-Sargent, Wetton

Both Hillstar in Wetton and the Ottery Licensing centres are supposed to be open on Saturdays, but they currently do not open for re-licensing, only for collections.

This is so because “an ‘internal battle”, according to a person at Hillstar who refused to give his name.

When I enquired why they did not put
up a notice to sat they were closed, he said: “When we did that, people took photos of the sign and sent it to the mayor.”

So much for accountability, and so much for commitment to servicing the public in a respectful manner.

Their website states they are open on Saturdays, and this is repeated in the large notice on the front glass doors, but every Saturday members of the public arrive, wait for long periods and then find out that their time and trip has been in vain.

Richard Coleman, spokesperson for the City’s Traffic Services, responds:

The City of Cape Town’s Traffic Service advises that not all of its Driving Licence Testing Centres (DLTCs) will be open on Saturdays and this includes Hillstar and New Ottery. These centres may offer limited services.

The impact on the services relates to a dispute about weekend work.

The individual centres will contact learner and driving licence applicants whose appointments are affected by this and will advise on alternative dates.

The City apologises for any inconvenience and we hope to resolve the issue as soon as possible.